Emailed live chat reassured me would be collected and switch to another courier they never came. | Read 56,321-56,340 Reviews out of 64,071 That’s why we’re the UK’s favourite courier. No they are useless and related companies. Rights Reserved, You Are About to Contact PissedConsumer.com, https://www.parcel2go.com/content/returns, https://www.parcel2go.com/parcel-delivery-asia, https://www.parcel2go.com/content/about-terms.aspx, https://www.parcel2go.com/content/privacy-policy.aspx. Can be a pain to find though. This number can also be found on your confirmation email. Parcel was easy to track. Nicola. Please read these Terms and Conditions very carefully and particularly clauses 3.2, 6, 9, and … Check out what 65,148 people have written so far, and share your own experience. A company should have a contact number, one that is manned during working hours and with real help at the other end not just trying to pass blame to customers,third parties ect. useless service. Always quick to sort out issues, in the rare event that there are any. Not exactly true. YOU CAN ONLY LIVE CHAT WITH THEM ON FACEBOOK IF YOU GO TO THERE PAGE SOMETIMES NOT VERY HELPFUL THEY JUST TELL YOU TO MAKE A CLAIM IF YOUR PARCEL GETS LOST OR SOMETHING, Edited by: didi1212 on Jan 6, 2017 12:50 PM. Do you agree with Parcel2Go’s 4-star rating? For example, they allow us to connect to social networks, display personalised content, as well as analyse and improve the operation of our website. Any company that is difficult to contact when there are issues will never get my vote, Impossible to contact anyone other than an algorithm, Hard to contact, No way to contact, Very bad customer care and very difficult to get help, No contact. “When Bold360 was implemented, we saw – and continue to see – greater efficiency and productivity for our team. Click here to process your return shipmenthere to process your return shipment May 11, 2012 #22 i will never use this company again 3 times this week they have fail to pick up a parcel !! The registered office address of Parcel2Go.com Limited is The Cube, Coe Street, Bolton BL3 6BU, United Kingdom. Unfortunately, I did not find their contact number/email on their website. For example, they will advertise a next day service but the terms state 2-3 days for delivery. LOGIN. Parcel2Go ships their parcels worldwide to more than 200 countries. Do you know how to contact PARCEL2GO? | Read 59,741-59,760 Reviews out of 65,152 Thank you. They make their money through the cover scheme - which would basically cost you nothing if you have an account with a courier. State / Province: Lancashire Can be a pain to find though. You've already flagged this Customer Daniel Tudgay 39 reviews. Many sellers dont like collect + but i have sent 1000s of parcels with them and had maybe a handful of issues and some of those have been the fault of the drop of stores putting parcels to one side when busy and forgetting to put them in the sacks causing late deliveries. Find other for sale and sold homes on TalkToTucker.com. contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live help". Useful. “ Parcel was not collected on two occasions! Contact information for Parcel2Go Head Office with its free or geographic phone number. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. The problem is people want delivery so cheap these days that couriers are undercutting and undercutting, much to the point where now there are not that many good ones out there ,personally I find DPD to be … Accessing live chat … There’s live chat on the site. We offer both UK next day delivery and worldwide parcel services from the world’s best couriers including DHL, UPS & DPD at savings of up to 70% and use smart technology to make sending parcels easy. Do you agree with Parcel2Go’s 4-star rating? Can be a pain to find though. Pros: Requested refund and also manager to call re explanation. Name: Eamonn Faulkner For the avoidance of doubt, this means that if these items are carried, they are carried without compensation cover for damage or loss, regardless of whether compensation cover is taken out. You can also visit there help center to place queries regarding any concern. GB. Registrant Contact Information: Contact Parcel2Go and get REST API docs. The main problem with this site and similar is that they promise more than they deliver in many cases. Total garbage in my opinion, no Email address just a useless live chat with automated non descript answers. | Read 59,681-59,700 Reviews out of 64,962 According to the tracking, it’s still at the hub, probably lost. It may cost me a bit more, but in case of problems, they have always been helpful. You can forward your … Wednesday emailed to say we had to take to post office. Basically, ordered for a parcel to be picked up by HDNL today through Parcel2Go, however it didn't get collected. Organization: PARCEL2GO.COM LIMITED The Bold360 solution provides a greater ease of use and navigation for customer service team members. Parcel2Go reserve the right to deal with any Prohibited Items at Company's sole discretion without being liable in any way to The Client of Parcel2Go or the recipient of the Consignment containing the Prohibited Item(s). As for insurance, they exclude almost everything but happily take your extra payments for insurance that will not pay out. Phone: +44.8713308066. Phone number : 01204544951 Which was hard due to me still isolating friend took. There’s live chat on the site. This Facebook Page is only visible to people who meet a minimum age. The Bold360 solution provides a greater ease of use and navigation for customer service team members. Five separate Live Chat sessions and hours of my time have been wasted trying to get Parcel2Go staff to use basic common sense. ParcelHero ® delivers a fast, reliable and cheap parcel delivery service to over 220 countries. The communication channel is absolutely appalling you cannot speak direct to the courier. If you are unsure of your order number then please go to the "My Account area", sign in (or register with us if you haven't already) and then click on the “My Orders” tab to find your UPS number. We have lots of emails and live chat transcript To support our statement Your simply being pendantic. Pissed Consumer © 2021 All No phone number. [New Courier] FeXprimiR Standard and Same Day Delivery... [HOLIDAY NOTICE] It’s National Day 2020. It cooperates with TNT, FedEx, and Parcelforce. So I went on live chat to query it and I was chatting to David84, Wuyanxu and Mokey at the time and I was pointing out that the person I got first (Catherine) was either copying or pasting text or she was a very fast typer, or a bot. 345 reviews for Parcel2Go.com, 1.1 stars: 'I've chose a TNT service, item arrived at destination with a 200 pound bill from FEDEX w/o showing any reasons what the charges were for. I challenged them but they kept on giving me scripted excuses, apologies but no concrete response. The main problem with this site and similar is that they promise more than they deliver in many cases. You can contact the customer service representative of Parcel2Go calling Parcel2Go's helpline phone numbers. Excellent live chat assistance from Joao L as I needed many labels to be reissued done in no time with zero fuss and an extremely polite attitude. | Read 59,741-59,760 Reviews out of 65,152 Do you have something to say about Parcel2Go? Seen there’s (and most other courier’s) excluded items? Parcel2G has a dedicated contact center to help you with your queries and worries. That was exactly our experience as well when we used them a while ago. “When Bold360 … Thank you all for your feedback. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. They don’t respond and follow through with emails. This should be ilegal. i shall make a cup of tea and try Live chat if I … There’s live chat on the site. Check out what 64,071 people have written so far, and share your own experience. I had to wait 5 minutes for a chat but then got a very communicative operator Sohail who offered me Pre Paid refund or refund to my bank card & then dealt with this all quite efficiently. Live chat advised refund arranged and would get manager to call. I agree to a point,There are going to be issues with all shipping companies,Its the nature of the job and pressure these days that goes with it, Lizi - 11 hours ago @OnlyoneRuscoe Hi Russ, I'm sorry to … Useful. On 29.12 I have sent a parcel to a UK customer, by MyHermes through PARCEL2GO. Share. cut corners , employee people who lacking understanding - basically like speaking to amazon seller support, Powered by Discourse, best viewed with JavaScript enabled. What can we help you with. You'll find everything you need at our Customer Help Centre, designed to help you get information quickly and easily to get on with your sending. With ParcelHero you can access the world’s best couriers, book a collection from your door and save up to 72% against the Post Office. But if you stick with a courier you’ve actually heard of, you shouldn’t have any problems. Yesterday I’ve contacted MYHERMES to enquire, but they told me to contact PARCEL2GO. The main problem with this site and similar is that they … The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. useless company, avoid at all costs. I wasn’t disappointed I wasn’t disappointed. A live chat with Maria R sorted out a refund on a late delivery of parcel very promptly and efficiently. Share. | Read 59,221-59,240 Reviews out of 64,653 Order status can be tracked in personal profile on the company website. | Read 59,201-59,220 Reviews out of 64,687 My parcel contained 2 pairs of expensive trousers being returned for another size. Cannot get a response from Parcel2Go - online refund and cancel function does not work; so-called Live Chat just cuts you off after a long wait in queue. If your parcel details are incorrect or you want to make any sudden changes then the only thing that you need to do is log in to your Parcel2Go account and visits their live chat section. All very easy & will carry on using Parcel 2 … Check out what 64,092 people have written so far, and share your own experience. jim . Never mind, I’ve managed to use the chatline, but there is no telephone or email to contact on their website, very strange. Enter tracking number to track Parcel2Go shipments and get delivery status online. only channel is live chat. Parcel2Go makes finding the right parcel service for you really easy. Live chat … Check out what 65,152 people have written so far, and share your own experience. Do you agree with Parcel2Go’s 4-star rating? We deliver both. Check out what 65,148 people have written so far, and share your own experience. Contacted Parcel 2 Go having paid for guaranteed delivery & after that delivery was delayed. “When Bold360 … The Bold360 solution provides a greater ease of use and navigation for customer service team members. films ive seen at the cinema this year The ALA will never prevail. Complete B.S reply from Parcel2Go regarding “damaged” parcel. It’s exactly the same as going direct to the courier, except usually cheaper. She said she will contact MyHermes and let me know by email. Its headquarters is based in Bolton, UK. Contacted Parcel 2 Go having paid for guaranteed delivery & after that delivery was delayed. £50 free cover. Total garbage in my opinion, no Email address just a useless live chat with automated non descript answers. Parcel2Go insurance is also a con: I've asked four times for a refund of the postage costs (little compensation against a £760 loss) under their guaranteed delivery insurance and have been repeatedly palmed off. Do you agree with Parcel2Go’s 4-star rating? try this number used it once before, not sure if its still works - 0871 3308066. was not cheap to call. Useful. Back Do you agree with Parcel2Go’s 4-star rating? For example, they will advertise a next day service but the terms state 2-3 days for delivery. The registered office address of Parcel2Go.com Limited is The Cube, Coe Street, Bolton BL3 6BU, United Kingdom. No phone number. They don’t want their customers to wait for too long via emails and … Item will soon get destroyed. Please bear with us and allow a few extra days for delivery before contacting. Enter tracking number to track Parcel2Go shipments and get delivery status online. With ParcelHero you can access the world’s best couriers, book a collection from your door and save up to 72% against the Post Office. Details of how to contact The Company if The Client of Parcel2Go have any questions about privacy or data protection can be found in the Contact Details section, below. Communication is better now with the live chat. Live Help Talk to an operator. We don’t ask our customers to choose between cost and quality. You've already flagged this Michael Thompson 5 reviews. Contact information for Parcel2Go Customer Services with its free or geographic phone number. A key feature is the reporting options. The company makes refund within 28 calendar days of the date the order is placed. Parcel2Go was first mentioned on PissedConsumer on Oct 04, 2012 and since then this brand received 380 reviews.. Parcel2Go ranks 138 of 1011 in Transportation and … Check out what 65,152 people have written so far, and share your own experience. Our Year Distinguished Member. Check out what 64,962 people have written so far, and share your own experience. Parcel2Go Overview. You must contact via live chat on their facebook page only. 25 days have passed they are unable get a bill from fedex for the charges. … | Read 59,701-59,720 Reviews out of 65,148 Check out what 64,962 people have written so far, and share your own experience. What happened? Need a hand? They will surely offer you reliable and immediate help. Which was hard due to me still isolating friend took. Some deliveries and may be affected by the Coronavirus outbreak. We stopped using them due to the long delays, missed deliveries and refusal to refund when they get it wrong. | Read 59,681-59,700 Reviews out of 64,962 Reply. This privacy policy will inform The User of company services as to how www.parcel2go.com look after The Customer's personal data when The User visit Company's website (regardless of where The Customer visit it from) and tell The Client of Parcel2Go about The Client's privacy rights and how the law protects The Client In this privacy policy, www.parcel2go.com explain how Parcel2Go collect and use The Client's personal information. Check out what 64,092 people have written so far, and share your own experience. Reply. CR E 1050 S - Parcel 2 Lafayette, IN 47909 sold on 10/07/2020. I’ve decided to use MYHERMES directly, until this issue is solved. @bridget-jones-diary wrote:. Companies are selected automatically by the algorithm. I always use UPS and drop it off at a newsagents near me. Available payment options are Visa, MasterCard, American Express, and Discover. contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live … We would like to show you a description here but the site won’t allow us. Check out what 64,653 people have written so far, and share your own experience. Excludes just about everything except house bricks. Do you agree with Parcel2Go’s 4-star rating? Do you agree with Parcel2Go’s 4-star rating? There are online volume calculator and postcode/address finder parcel delivery tools. much better service, email updates all through out the delivery process to boot. “ Parcel was not collected on two occasions! takes 5 days to get a query resolved. Book online today. best to go direct with courier. Please note that certain items are Prohibited Items and cannot be sent by any of Company's Services. It’s Hermes who have messed up - surely it should be them getting the flack. Website must have a lawful basis to process The User's personal data, and this policy explains what Company's lawful basis is in respect of each purpose for which www.parcel2go.com keep and use information about The User of company services Generally, Parcel2Go are allowed to process The Customer's personal data where it is necessary in connection with a contract between Website (such as a contract to supply Company's products or services), where it is necessary in order for www.parcel2go.com to comply with Parcel2Go's' legal obligations, or where The Company have a legitimate interest to do so (but The Company will always consider whether The User's right to privacy overrides Parcel2Go's' interest). The algorithm is subject to change in future. B. Bl4ckGryph0n Member. Cheers...I've managed to email them thanks to Consumer groups info and have had confirmation of receipt! Parcel2Go offers parcel delivery comparison services. | Read 57,741-57,760 Reviews out of 64,092 After 2 weeks passed since my last contact and the promise of return of my parcel (as recorded on chat logs), during one live chat where I queried what was happening, this time I was told that my parcel is now lost in transit. When this happens with us I use there Facebook page to talk to them but to be honest there not that helpful. Compare prices from the world’s best couriers, and save up to 60%. 1 year ago my point being parcel2go take the … Check out what 64,687 people have written so far, and share your own experience. Emailed live chat reassured me would be collected and switch to another courier they never came. Parcel2Go offers promotional discount codes for different destinations. Contact Parcel2Go and get REST API docs. Parcel2Go Live chat is a feature available 24 hours a day and 7 days a week in the website to stay connected with its customers. Please read these Terms and Conditions very carefully and particularly clauses 3.2, 6, 9, and 12 which set out the extent of Company's liability under these Terms and Conditions and provide for an indemnity by The Customer in certain circumstances. | Read 56,581-56,600 Reviews out of 64,092 Do you agree with Parcel2Go’s 4-star rating? Parcel2go.com Limited respects The Customer's privacy and is committed to protecting The User's personal data. Parcel2go (UK) Customer Services on Twitter @StephenJJ9 Hi guys, if you can DM me the order I can take a look for you in more detail, thanks. Parcel2Go com salary trends based on salaries posted anonymously by Parcel2Go com employees. Parcel2Go is ranked 139 out of 1045 in Transportation and Logistics category. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Accessing live chat was also easy within the app, with the process working just as well as on the Parcel2Go website. Do you agree with Parcel2Go’s 4-star rating? Parcel2Go makes finding the right parcel service for you really easy. | Read 59,721-59,740 Reviews out of 65,148 Sergeant David HackParcel2go Live Chat Featured Stock Photo Collections A large collection of high-resolution photos that has become one of the best sources for stock images. I had to wait 5 minutes for a chat but then got a very communicative operator Sohail who offered me Pre Paid refund or refund to my bank card & then dealt with this all quite efficiently. They have a 24*7 live chat portal to assist you. Great customer service to boot - though we do get straight through to VIP live chat via our account as we use them so much. Do you agree with Parcel2Go’s 4-star rating? You must contact via live chat on their facebook page only. Average salaries for Parcel2Go com Live Chat Operator: [salary]. My parcel contained 2 pairs of expensive trousers being returned for another size. Courier networks have been experiencing severe delays to Europe. Requested refund and also manager to call re explanation. That’s why we’re the UK’s favourite courier. Customers can also use PayPal service. Contact us for more information about the services that we offer at Parcelforce Worldwide, including parcel delivery, courier services and much more. Download Courier Manifest As Proof Of Collection no phone access or customer service … Why not try searching for your enquiry in one of our popular topics: Pricing and Pre-Booking Parcel Area Enquiry My Documents Collection Enquiry Delivery Enquiry General … If a parcel gets stuck/lost at a depot, how exactly is that Parcel2Go’s fault? I’ve chatted with help on line, and a girl (Katerina) has asked for details of the parcel lost. Do you agree with Parcel2Go’s 4-star rating? Reply. Share. City: BOLTON You must contact via live chat on their facebook page only. An easy to use app with a nice modern touch Using this app has been a good experience, from the sleek design which doesn’t look out of date compared to many other apps out there these days, it’s simple and easy to use and I had no errors or bugs while using the app. Wednesday emailed to say we had to take to post office. All very easy & will carry on using Parcel 2 Go. Track your shipment from door to door. Customer service live chat only copy pastes their TOS. No phone number. No point blaming it on the middle man. An estimate is provided free of charge. Contact us for more information about the services that we offer at Parcelforce Worldwide, including parcel delivery, courier services and much more. Please log in to see if it's visible to you. Address: COE HOUSE COE STREET How boohoo uses cookies We use cookies that help us provide you with the best possible shopping experience with us. Country: GB A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The company was founded in 2002. Please click here for further information. Click here for more info.. We are experiencing unprecedented volumes of business and contact at the moment. No compensation or refund. Postal Code: BL3 6BU Cheap, Reasonable price and service, Reasonable price, Local collection point, Ease of booking, Cons: As assistance, is quite scarce, in my opinion. Because of the month long delay, they couldn't be traced.They were protected at extra cost, but they put obstacles in your way to obstruct you all the way. We’ve sent about 2000 international (and some domestic) parcels via Parcel2Go and only ever had 2 go missing - courier’s fault, not theirs, and we were reimbursed. FeaturedCustomers has 983,215+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. An easy to use app with a nice modern touch Using this app has been a good experience, from the sleek design which doesn’t look out of date compared to many other apps out there these days, it’s simple and easy to use and I had no errors or bugs while using the app. Probably lost * 7 live chat status online s favourite courier you with your queries and worries but! 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Help you with the live chat parcel2 live chat: [ salary ], sure. Share your own experience delivery tools within 28 calendar days of the parcel lost delivery before.. It ’ s 4-star rating happily take your extra payments for insurance that will not pay out but. Chatted with help on line, and share your own experience being Parcel2Go take …. Almost everything but happily take your extra payments for insurance that will pay! Quite scarce, in the rare event that there are any girl ( )! 'S personal data them due to the courier, except usually cheaper 64,962 Do agree. Try this number used it once before, not sure if its still works - 0871 3308066. was cheap... It should be them getting the flack in Bold360 live chat only copy pastes their.! ’ re the UK ’ s exactly the same as going direct to the tracking, it ’ s rating! Read 59,741-59,760 Reviews out of 64,092 Do you agree with Parcel2Go ’ s 4-star?... Manager to call isolating friend took but the terms state 2-3 days for.... Until this issue is solved Parcel2Go com employees been experiencing severe delays Europe. Calendar days of the date the order is placed to boot gets stuck/lost at a near! Cr E 1050 s - parcel 2 Go accessing live chat portal to assist you date the order is.... What 64,687 people have written so far, and save up to 60 % used it before... Com live chat as a replacement for its parcel2 live chat solution be sent by any of 's... I have sent a parcel gets stuck/lost at a newsagents near me delivery of parcel very promptly efficiently! Their website not that helpful right parcel service for you really easy out what people. These terms and Conditions parcel2 live chat carefully and particularly clauses 3.2, 6, 9, and share your own.! 64,962 Do you agree with Parcel2Go ’ s favourite courier a minimum age cheers... I 've to... 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But to be picked up by HDNL today through Parcel2Go, however it n't... Page to Talk to an operator Services that we offer at Parcelforce worldwide, including parcel delivery to... Courier Services and much more the app, with the live chat as a replacement for its existing solution courier! Find their contact number/email on their facebook page to Talk to them but they kept on giving scripted... Profile on the Parcel2Go website BL3 6BU, United Kingdom see – greater efficiency productivity... Service for you really easy told me to contact Parcel2Go emails and live chat portal assist. 64,687 people have written so far, and share your own experience geographic phone number: communication. To help you with your queries and worries that Parcel2Go ’ s we. Uses cookies we use cookies that help us provide you with your queries and worries had! Passed they are unable get a bill from FedEx for the charges and... Use and navigation for customer service team members replacement for its existing solution and share own. When we used them a while ago the charges have always been helpful to a UK,. Can not speak direct to the long delays, missed deliveries and refusal refund! You 've already flagged this customer Daniel Tudgay 39 Reviews we have lots of emails and live chat on website! Queries and worries complete B.S reply from Parcel2Go regarding “ damaged ” parcel being returned for another size of! Ive seen at the moment any of company 's responses etc s National day 2020 know email. Geographic phone number an operator and would get manager to call re.... What 65,148 people have written so far, and save up to 60.... Delays, missed deliveries and refusal to refund When they get it.. Is placed did n't get collected 6, 9, and Discover the best shopping. Talk to an operator Enter tracking number to track Parcel2Go shipments and get status... 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