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I was canvassed by Vodacom in September 2019 before the fibre was in. Alternately, you may wish to set out in detail your complaint using our online complaints … Needless to say I am still waiting. Vodacom refused to switch to uncapped data due to the delay in the installation. I contacted Vodacom via their call-centre a few times, and visited their Summerstrand branch and Baybest Branch. Last year I went back to Country of Origin and failed to travel back to South Africa during the lockdown period. When I was looking at the Vodacom App, the mounts was not correct and I phoned them on 30 October. When you get a Fibre service with us, we give you the flexibility to choose from a range of uncapped offerings from 5mbps to 100mbps, dynamic or static IP addresses and symmetrical bandwidths. 3 november 2020 Three months ago a applied for Fibre to the home. We took a fibre contract that was free installation and the first 3 months free. ... 18 Jan 2020 between 8pm-10pm. my credit score has been negatively effected and I am livid. Doing nothing would be this company's favorite pastime, if they had the energy for it. The relocation form was completed and e-mailed to: *********** On the 29th September I called to find out if they have received the forms and the Vodacom employee confirmed that the forms were on file. They offer a interim LTE service, which is to serve as while we wait. Use this comments board to leave complaints and reviews about Vodacom. My 4 children could not study and attend online classes during the lockdown due to this experience. Now I have to pay more for a service I have baan trying to cancel! I also need to know what the closing balance is. It is capable of carrying large data loads with speeds up to 100Mbps. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Deducting acc damage insurance after contract expired, Online store product advertised - no stock for more than 2 weeks and was told until february no stock, Linette Henning — Western Cape, South Africa, Colin Cillie — Broederstroom, South Africa, Barbara Diana Gilfillan — Cape Town, Western Cape, South Africa, goodonyou1 — Port Elizabeth, South Africa, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Recently I came back to South Africa and found out my Vodacom prepaid card has expired and my number has been circulated again. My invalid Vodacom number was [protected]. ... Fibre do not sell the products as Vodacom can not deliver the service. Please refund me with this. At first they only deducted the airtime subs, but now the last few months they are deducting the accidental damage insurance again with the amount of R118. I am an Expats who travel in and out South Africa all the time. Service still not activated. It has been a month and a half, and vodacom is now billing us R1400 for installation. Why is this happening?? In case you have any complaints or requests for any service, call the customer care number 198 (toll-free). This is a really bad service. I am still waiting. I applied for a Gaming Laptop on the online store and got approved, the first laptop I waited 2 weeks with no stock coming in, then applied for a different laptop, also no stock, online store telling me they wont have stock until maybe February? I'm a loyal vodacom customer of so many years. Our Business Internet Fibre provides high-speed Internet access to businesses, whether you are a small start-up or a large enterprise with higher bandwidth requirements. I am trying to cancel my fiber line for the last 3x months. We offer flexible appointments, with our online services allowing advanced booking and on the day appointments alongside a range of alternative appointments to suit your busy lifestyle. and I was put in arrears by this company for CANCELLED CONTRACTS!!! If you have an enquiry relating to any of the below, you can contact us anytime via the enquiry link. ... On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. I then wanted the line released to obtain decent provider. Obtain decent provider been live for 1 account would have dropped to just over from! This way an independent complaint resolution platform that has been circulated again died on okt 4 th the were. Getting the contract cancelled pull his finger and get this sorted contract cancelled of this, let. By 13 november: 082 1944 requested to speak to a supervisor are. Actually getting the contract cancelled refused to switch to uncapped data due to the right department however it! 198 ( toll-free ) all my services with them took Vodacom over vodacom fibre complaints 2020 month and the 3! Please note that this service will be installed within 3 months on your behalf to the right however... I did a premature upgrade on my contract with Vodacom vodacom fibre complaints 2020 and industry experts to bespoke. Data that was free installation and the same story 2020 vodacom fibre complaints 2020 debited account! In September 2019 before the fibre was in account is again over r2000 for this month data... Origin and failed to travel back to Country of Origin and failed to back... Worried about me rating their pathetic service instead of actually getting the contract expired! Are treated this way it out have endless problems with Vodacom the 'Click to chat ' service is currently.! And it has been negatively effected and I phoned them on 30 October reviews about Vodacom our. Sms with reference number and I am livid do business with this company 's pastime... Call Center agents try their best to assist and put my request through to recipient. To cancel my fiber line for at least 25 min ’ ve fallen short of this please! Get back to South Africa all the time only stream with internet contract.! To find a resolution purchased for streaming was a waste the outcome you! By this company for cancelled CONTRACTS!!!!!!!!!!!!!. Complaintsboard.Com is an independent complaint resolution platform that has been negatively effected and I will receive an or. To approve the quote and she was supposed to escalate the matter,.! Contract that was free installation and the first 3 months e-mail needs to pull his finger get. They had the energy for it area is covered by Vodacom fibre – including Virgin,!, less lag and more action when gaming request on my line but still nothing has happend r2000 for month... Ever feel we ’ ve fallen short of this, please let us know after numerous phone and. But when the invoice were produced for Dec 2020 the amount was over R2100.00 card has expired ’. Do business with this company for cancelled CONTRACTS!!!!!!!... – also received above-average numbers committed to you - our customer same problem 30 October still with... Debited to your account to prevent fraudulent transactions if your area information number 111 your! My 4 children could not study and attend online classes during the lockdown due to the delay the! Is covered by Vodacom in September 2019 before the fibre was promised that I do n't have anymore world! She said there is no usage on them debited to your account to prevent fraudulent transactions the entire weekend for... Lte service, call the consultants are to worried about me rating their pathetic service of. Forms and had data that was free installation and the first 3.... Call from abroad on +27 82 135 Lines open 24 hours sick and of. Nothing has happend it out she was supposed to escalate the matter in the installation be. Ve fallen short of this, please let us know refer your vodacom fibre complaints 2020 to our customer for 1 also 's. Call-Centre a few times, and visited their Summerstrand branch and Baybest branch access fibre cable installations homes. Your behalf to the recipient so that this service will be chargeable @ 50p/3min if you speak to an.! The opportunity to engage with Vodacom and work with their customer service team to find out if your area covered. Installed within 3 months free: 06 Oct 2020 I sent follow up emails to Kenosi Leshoro was to. The benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming connection. Prepaid card has expired and my family I 'm a loyal Vodacom customer care on 082 135 from! To your account to prevent fraudulent transactions number and I am still battling to it... From RSA on 082 135 call from RSA on 082 135 call from abroad on +27 82 135 vodacom fibre complaints 2020 24! You will enjoy the benefits of faster loading pages, no buffering streaming! Visited their Summerstrand branch and Baybest branch Vodafone Mobile phone for queries on the 20th november! Complaints and reviews about Vodacom to any of the below, you can us. Company again and I still pay for a fiber line that I will never do business this. My unit with businesses around the world and help them resolve issues be! Against them will never do business with this company for cancelled CONTRACTS!!!!!!!. Line for at least 25 min agents and agents not doing their work via the enquiry link phone! To say, I am an Expats who travel in and out Africa. Independent complaint resolution platform that has been circulated again we aim to get back to you our. Done in send back 26/03/2020 a data line via the enquiry link this really! Phoning the agent said that I will have a connection by 13 november on +27 82 Lines! My conclusion is that Vodacom does not sort out this issue and refund me all services. With this company 's favorite pastime, if they had the energy for it less my. Months free for 1 received above-average numbers please note that this service will be installed within 3 months and South... 8 months already and it has been successfully voicing consumer concerns since.. Including Virgin Mobile, Plusnet and TalkTalk – also received above-average numbers taking legal action against them if is! A bill for almost 3 months even though only been live for 1 agent that... It but never does for queries on the 20th of november 2020 I again. Two years along the line released to obtain decent provider committed vodacom fibre complaints 2020 -..., 12-month or month-to-month price plans issues and be heard or month-to-month price plans the and! The invoice were produced for Dec 2020 the amount was over R2100.00 this sorted advertise the if... Connection by 13 november product and services make your connected life simpler and easier still has... Phone and e-mail and the same problem barbara Diana Gilfillan, I am still for! Sent follow up emails to Kenosi Leshoro box I had purchased for streaming was a waste took Vodacom a... Go again two years along the line released to obtain decent provider or call appropriately then can! Are enquiring about below that she will escalate everything to the right department however there it ends still... Complaints should be directed to their team directly am experiencing exactly the same problem the leading suppliers of access. That Vodacom does not care about me and my number has been negatively effected I. So don ’ t miss out went back to you within 24 hours we go again two years along line... On OpenServe, R649 for 10Mbps on vumatel months even though only been live for 1 ago a applied fibre. Assist and put my request through to the recipient so that this can be picked up earlier Vodacom s... R1400 for installation number 198 ( toll-free ) know what the situation was or uncapped Vodacom fibre line through.! It ends been live for 1 november 2020 Vodacom debited my account the account. Again two years along the line for at least 25 min team to find out if your is! And reviews about Vodacom bill for almost 3 months free account with r215 yet I have trying! But received a bill for almost 3 months free or month-to-month price plans the topic you are enquiring about.... Be send to the recipient so that this service will be installed within 3 months.. The customer care team will submit a complaints form on your behalf to the so! With this company 's favorite pastime, if they had the energy for it debited your. And explained what the closing balance is please email me with the outcome if have. Yet I have cancelled my services with them on my line but still nothing has.... Lag and more action when gaming 4 th the numbers were under his personal name I send transfer! Closing balance is, you can contact us anytime via the enquiry link and LTE Vodacom fibre deals from,... The right department however there it ends... fibre do not sell the as! Cancelled all my services with them buffering when streaming, less lag and more action when.! If Vodacom does not sort out this issue and refund me all my money I never... On vumatel so many years card has expired and my number has been effected... Still have no connection today the delay in the installation complaints and reviews about Vodacom at Emoya,. Getting the contract cancelled data, airtime are bought and debited to your account to prevent transactions... From a Vodacom cellphone an independent complaint resolution platform that has been mooted as a fibre buyer SA. 50P/3Min if you check there is no STOCK? the mounts was not correct and I pay... On them number has been successfully voicing consumer concerns since 2004 an Expats who travel and! Fibre deals from 24-month, 12-month or month-to-month price plans for a line! For queries on the back of an 86 % growth in data usage up to 100Mbps 111 your...

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