They have no live chat or phone number contact and you have to use the email form. to protect our customers, boohoo group companies and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other boohoo group companies and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. If any provision of this arbitration agreement set forth in this Section 13 is found to be unenforceable or otherwise void or invalid, the unenforceable, void, or invalid provision will be severed from this Section, and the remaining arbitration terms will be enforced. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. (If seal is broken/tampered). Pssst...It's on your order confirmation or dispatch email. Lawful basis for processing including basis of legitimate interest. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. Once you’re happy with your order tap the Touch ID**  or glance at your iPhone for Face ID and pay! We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service. 1. By submitting any content to our site or through our interactive services, you agree that We shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms. *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. See further details here. We do not guarantee that our site, or any content on it, will be free from errors or omissions. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour. Any other linking to our site is prohibited without our prior written consent. You can track your order in the box above, using the order number from your dispatch email. 2. If you live in the united states, please read this carefully. https://www.clearpay.co.uk/en-GB/terms-of-service, https://www.clearpay.co.uk/en-GB/privacy-policy, https://www.klarna.com/uk/terms-and-conditions/, https://www.klarna.com/uk/customer-service/, https://www.klarna.com/uk/privacy-notice/, https://www.ravelin.com/privacy-policy-new, http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087, Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm, -Product name and code of the item ordered, -Product name and code of the item received, -Picture of the incorrect item and a description of the incorrect item received. This payment can be made with either a credit card or PayPal and you can track your return as it makes its way back to our US hub. • Items must be returned within 14 days of receipt. The Boohoo Man ... Have you had any particularly great or negative experiences with their customer service team? 5. Our UK VAT number is 185 4874 61. Unfortunately, we don't offer exchanges. Simply choose the locker that’s most convenient for you - whether that’s close to home, work, gym or another place you frequently visit. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time. (If seal is broken/tampered), • Grooming products, fashion masks and accessories cannot be returned for hygiene reasons. When We refer in these terms and conditions to “in writing”, this includes e-mail. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage, on desktop devices, or from the pivot menu currency selector on mobile devices. Request human intervention for automated decision making and profiling. This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract. You will always have full control of your marketing preferences. 4. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. Unlimited – you can order with BoohooMAN Premier as many times as you like. Operation Name (If applicable) The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen. Automated promotions cannot be used in conjunction with any other promotional codes or offers. Customer Support is delivered on weekdays from 08:00hrs to 19:30hrs AEST and Saturdays from 09:00hrs to 17:00hrs AEST. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the top of this page. Depending on the value of your order, your boohooMAN parcel may or may not be charged customs or import duties. 3. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident. If you are a consumer user, please note that We only provide our site for domestic and private use. Why can't I find an item that was advertised? Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer is Keri Devine, who can be contacted at DPO@boohoo.com. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Check out our latest campaign products here. Promotion codes are territory specific, remain our property, are non-transferable and are not valid for the purchase of gift cards or gift vouchers. Alternatively, we may seek to acquire other businesses or merge with them. here, do not use our site. Please turn it on so that you experience this sites full capabilities. Wondering where your order is? All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! Refunds will not be given if they do not If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. www.ondemand.dhl.com. • Make sure you’re only trying to apply the offer to products from the category on offer. The price payable for the Products shall be as shown on our site in pounds (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your Do not buy from here as the items are not as described and the returns process is really annoying. 2. There is no cash alternative. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date. Please note, promotional codes can only be used once per transaction and cannot be used in conjunction with other promotions or offers. Further details of the periods for which we retain data are available on request. 1. 7. These collect info about your browsing habits and help us deliver the best content for you. 1. If you make repayments on time, you'll only ever pay the price of the item you've purchased. I don't have the invoice from my parcel, can I return? I received a faulty item, what do I do? We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them. No other person shall have any rights to enforce any of its terms. Request the transfer of your personal data. If you wish to exercise any of these rights, please email us at DPO@boohoo.com. In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. I reasonably waiting until the 7th, only to once again be fobbed off and … Using For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Print off your returns label and attach it to your parcel. You should address your parcel as follows: Service No Rank Name See https://www.klarna.com/uk/customer-service/ for further information about Klarna. To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS. Pssst...It's on your order confirmation or dispatch email. Orders – you must place your order in accordance with boohooMAN’s Next Day or Standard Delivery timescales. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply. No packaging, no problem! our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, https://www.ravelin.com/privacy-policy-new, https://www.forter.com/service-privacy-policy/, http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087, California Transparency in Supply Chains Act, -Product name and code of the item ordered, -Product name and code of the item received, -Picture of the incorrect item and a description of the incorrect item received. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. It’s simple! Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If you have any concerns or complaints regarding the way in which we process your data, please email us directly at DPO@boohoo.com. Your browser's Javascript functionality is turned off. (Items must have all tags attached), • Pierced jewellery cannot be returned for health and hygiene reasons. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future. You cannot purchase an Online Gift Certificate with another Gift Certificate, If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase. **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. But, unless any of the claims brought affords the prevailing party an award of attorneys’ fees, and the arbitrator makes a determination to award reasonable fees to the prevailing party under the fee-shifting provided by applicable law, each party will bear its/his/her own attorneys’ fees. These rights include the ability to control your marketing preferences. Please see our Returns Policy here for further information about how to return Products to us. for a one off payment. 10. These remember your shopping preferences and tailor your experience to you such as your language and region. Do you agree with boohooMAN’s 4-star rating? We may collect personal data about you in the following ways: The legal basis for processing your personal data. Please wait until you’ve spoken to our Customer Care team before you return anything so we can make sure we get the correct item to you as quickly as possible. 1. We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. I am outside of the returns policy, can I return? We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. It is your responsibility to select your preferred eligible delivery service. (“our site”) to you. You agree to indemnify, defend and hold harmless boohooman.com ltd, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) against boohooman.com arising from, without limitation, (i) your breach of these terms and conditions for online sales, (ii) your infringement of any of our intellectual property rights; (iii) your infringement of any other right of any person or entity, including, but not limited to, defamation of such person or entity, or violations of such person’s or entity’s intellectual property or privacy rights, (iv) your breach of any duty of confidence or privacy owed to boohooman.com, or (v) any false statements or claims made by you in any form about boohooman.com or about its products or services. boohooMAN is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. You should keep a copy of these terms and conditions and your order for future reference. You will own the Products once We have received payment in full. Please note this does not mean that your order has been accepted. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at DPO@boohoo.com. After this, please contact us by going to the ‘Contact Us’ tab on this page to submit details and we will investigate further. If you are a consumer user, please note that We only provide our site for domestic and private use. It does not include anonymised data, where the identity and identifying information has been removed. • Remember, you can only use one promotional code per order. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Each of the paragraphs of these terms and conditions operates separately. Coronavirus (COVID-19) – Have any precautions been put in place? These restrictions can be found on our “Deliveries” page here. • in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above. We may revise these Terms of Use at any time by amending this page. No customer service number and very slow to respond on whatsapp. You've got 28 days to send something back to us from the day you receive it. Parcourez notre gamme d’articles qui comprend t-shirts, jeans, tricots, sweats, manteaux et accessoires. to protect our customers and website from fraud and theft; we may share your personal data with Ravelin and/or Risk Guardian and/or Forter and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. You may use our site only for lawful purposes. We don’t offer exchanges right now. Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. You can find out more about your rights, choices and how we use your information in our new Privacy Notice. If that doesn't work, please get in touch by going to the Contact Us tab on this page. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Our Privacy Notice which sets out the terms on which We process your personal data) and our Cookie Notice (which sets out information about the cookies on our site) will also apply to your use of our site. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services), Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business), Where you have decided to enter into a competition or event, for the performance of a contract with you, Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud), Necessary to comply with a legal obligation, Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy), Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy), Necessary for our legitimate interests (to develop our products and services and grow our business) or, Necessary for our legitimate interests (to improve the shopping experience of our customers), Necessary for our legitimate interests (to detect and prevent fraud). 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